Q & A
1). Q: Are the formal suits and dresses brand new?
A: All of our merchandise is imported and packaged-Brand New with tag.
2). Q: How long will it take to ship the order and will I receive a tracking number for my order?
A: We arrange shipment within 24 hours (1 business day) with your tracking number. Usually, it takes 2-5 days for delivery.
3). Q: How do I use the size chart?
A: Our size chart measurements are in inches, based on the garment itself. Please account for some extra space so that when your child wears the outfit they can be comfortable.
Size S is for average 0-6 M
Size M is for average 6-12M
Size L is for average 12-18M
Size XL is for average 18-24M
If your son is over 8 years old, then check the pants’ length and waist first. If the pants fit, then check the rest of the measurements. It will be easier to pick the size you need.
4). Q: If the item we bought doesn’t fit or we don’t like it, what can we do?
A: We accept all returns and exchanges. Buyers pay shipping fees at their own costs for refunds or exchanges.
Replacement will be made upon receiving the returned item. For an exchange, buyers need to pay the shipping fee. For a refund, we will refund the item value only through PayPal.
5). Q: If we have questions, what should we do?
A: You can always click the “ask a question” button on the bottom left-hand corner of the listing description.
6). Q: Do you ship to PO Box and APO/FPO addresses?
A: Yes, we do.
7). Q: Do you ship internationally?
A: If you would like your order shipped to another country other than the United States, please contact us as shipping rates differ depending on the weight of your purchase and what country it is being sent to.
8). Q: Do you charge sales tax?
A: We are located in Los Angeles, so all buyers from California will have to pay sales taxes.
9). Q: What shipping method do you use?
A: We use USPS (United States Postal Service) most of the time, because USPS shipping fees are the lowest compared to FedEx, UPS, etc.